Frequently Asked Questions
How many years does the electrolysis cell remain effective?
The electrode plate in LeveLuk’s electrolysis cell is thicker and larger than other companies’ products. The appliance is designed this way in order to increase electrolysis capacity and durability. Another important reason is to guarantee the production of maximum volumes of water. The electrode plates are made of the very highest-quality titanium, plated with platinum. Needless to say, due to this choice of materials, the electrode plates are completely rustproof. The electrolysis cell is to a water production appliance what the engine generator is to a car. We can recommend our products with the utmost confidence because we use only the best materials. Our electrolysis cell and control (PCB)1secures a high ORP2, and produces safe, healthy and delicious water. The automatic cleaning mechanism ensures that the electrolysis cell is always clean, and it should last 15 years.
1Control PCB (Print Circuit Board) - A board comprising print circuits that manage various data related to the appliance. Hi-tech components/condenser also built in.
2ORP (Oxidation Reduction Potential) - Electrical potential needed to reduce or slow down rusting and decay (oxidisation). This process is also known as deoxidisation. ORP is measured in terms of negative mVs. The ideal ORP level for the human body is said to be between -150mV and -400mV.
How is the Kangen Water® machine cleaned?
LeveLuk has an automatic cleaning system. The amount of minerals in the supply water, such as Ca and Mg can vary greatly, and mineral1clusters inevitably stick to the electrode plates. They can be broken off, however, easily by reversing the electric current (switching the plus and minus polarity). Mineral clusters attached to the electrode plate decrease the electrolysis capacity of the appliance, resulting in a failure to produce primary Kangen Water®. The amount of minerals attached to the electrolysis cell varies according to the quantity of minerals in the tap water.
LeveLuk’s automatic cleaning mechanism is activated for 20 seconds when continual electrolysis reaches 15 minutes. When using LeveLuk in areas where the water has a high mineral content, change the setting to Beauty Water and turn on the tap slightly so the water is running gently. This will reverse the electric current and remove the crystals in the electrolysis cell after 2-3 minutes. Changing the setting to Beauty Water once a day for 30 seconds is another way to clean the electrolysis cell. The cleaning function is necessary to maximise the life span of the electrolysis cell.
1Minerals - Ca (calcium), Mg (Magnesium), Na (Sodium), K (Potassium) and other nutrients found in food and water. Minerals found in water are said to be especially good for your health in optimum amounts.
Extended 3 year warranties are available for purchase.
Extended 3 year warranties are available for purchase directly from Enagic.
How much does shipping cost?
Shipping varies across the globe. It is only a small fee that Enagic charges. We will notify you before you purchase your order.
How long does shipping take?
Most items arrive within 7 to 10 working days depending on your location within Australia. Shipped directly from Enagic.
What is your refund policy?
Enagic offer a 10 day money back guarantee. If the new, unused machine is returned within 10 days of receipt, you will be refunded the full amount minus postage/shipping fees.
What type of maintenance is required for the Kangen Water® Machine?
• You will need to replace the internal filters in your LeveLuk machine every 6000L or once a year.
• If you use pre-filters, you will need to replace the cartridges when the water flow begins to slow down.
• If you use your machine to create ph 2.5 and 11.5 water, you will need to purchase Electrolysis Enhancer from us or if you use the Super 501, you will need to purchase salt to mix the solution yourself.
• If you do like to do E-Cleaning, you will need E-Cleaner powder from us on occasion.
• Your machine will need to be sent to us from time to time for a general service we call a Deep Clean. If you do E-Cleaning at least once a month, we suggest you send us to us once every 2-3 years. If you do not do E-Cleaning, please send it to us once a year for servicing.