Frequently Asked Questions
What is the Anespa DX?
A mineral ion water system that transforms your shower into a hot-spring-like experience with softer, cleaner water.
How does it work?
It combines a carbon filter (to reduce chlorine and impurities) with natural mineral stones (to condition and soften the water).
Is installation easy?
Yes — it attaches to most shower fittings in minutes. It is portable and you can easily reinstall it in a new home.
How often do the stones or filter need replacing?
Typically every 1–2 years, depending on water quality and usage.
How long does shipping take & cost?
Most items arrive within 7 to 10 working days depending on your location within Australia. Shipped directly from Enagic.
Shipping varies across the globe. It is only a small fee that Enagic charges. We will notify you before you purchase your order.
What is your refund policy?
Enagic offer a 10 day money back guarantee. If the new, unused anespa is returned within 10 days of receipt, you will be refunded the full amount minus postage/shipping fees.
What’s the warranty?
The Anespa DX carries a 3-year warranty through Enagic.